Refund and Returns Policy
At One Ads Solutions, we strive to provide our clients with high-quality digital marketing products and services. However, we understand that there may be instances where a refund or return is necessary. This policy outlines the guidelines and procedures for refunds and returns.
Refund Policy
#We offer refunds on a case-by-case basis, subject to the following conditions:
- Clients must submit a refund request within 10 days from the date of purchase.
- Refund requests must be accompanied by a valid reason, such as dissatisfaction with the product or service, technical issues, or other valid grounds.
#To request a refund, clients must contact our customer support team via email, phone, or through our designated communication channels. The refund request should include relevant details, such as order number, product/service name, and reason for the refund.
#Refunds will be processed within a reasonable timeframe after the approval of the refund request. The refund amount may be subject to deduction for any applicable fees, charges, or expenses incurred by One Ads Solutions in processing the original transaction.
#Refunds will be issued using the original payment method used for the purchase, unless otherwise agreed upon by both parties.
Returns Policy
In the case of physical products, clients may request a return if the product is damaged, defective, or does not meet the specifications outlined at the time of purchase.
Clients must notify us of any issues with the product within 1-2 days of receiving the product. The notification should include details of the issue and may be accompanied by photographic evidence, if applicable.
Upon receiving a return request, we will assess the situation and provide instructions for returning the product, including any necessary shipping arrangements.
Once the returned product is received and inspected, we will notify the client of the status of the return and, if applicable, initiate a refund or replacement of the product.
Exceptions
#Certain products or services may be exempt from refunds or returns. These exceptions may include, but are not limited to:
- Customized or personalized products/services.
- Digital products/services that have been fully accessed or utilized by the client.
- Products damaged due to misuse, negligence, or improper handling by the client.
Contact Us
- If you have any questions about our Refund and Returns Policy, please contact us at – oneadssolutions@gmail.com